Testimonials
The impact of this work, whether through coaching, supervision, thinking partnership, or leadership development - is best understood through the reflections of those who’ve lived it. Here, clients share what it’s meant to pause, think deeply, and engage in purposeful development. Their words offer insight into what becomes possible when we create the space to reframe, refocus, and move forward with intention.
Anél Hamersma
I've had Gill as my thinking partner for two years now, and it's been a game-changer. With her, I can actually get to the bottom of what I'm really thinking - not just the surface stuff, but the messy, complicated thoughts I usually avoid. She somehow makes it safe to go to those uncomfortable places where the real breakthroughs happen. Gill is steady as a rock when my mind is all over the place, but she's also like a lighthouse cutting through the fog when I can't see my way forward. She doesn't try to fix me or offer solutions. Instead, she just creates this space where my own thinking can unfold naturally. She listens in a way that's rare - the kind of deep attention that actually helps you hear yourself think. In a world where everyone's quick to jump in with advice, Gill gives you something much more valuable: the chance to find your own answers. That's the mark of a truly exceptional thinking partner.
Thinking

SF
The Thinking Partnership sessions have been some of the most valuable conversations I’ve ever had. I left feeling clearer, more inspired, and ready to take my coaching practice to the next level.”
Supervision

GP
I thought mentor coaching would just be about ticking the accreditation boxes, but it turned out to be a game-changer for my practice. The feedback I received helped me refine my style and step into my full potential as a coach
Supervision

KT
Supervision with Gill has given me the clarity and confidence I needed to navigate difficult client situations. I now coach with more ease and authenticity than ever before.
Supervision

EN
Building my confidence as a newly qualified coach. It was useful to check my assumptions about what a good coach is and learn to be kind and less judgemental about myself. One of the things I often remember was a question about who I bring into the room - my self, my experience, other people - and how this affects the quality of interaction with my clients.
Supervision

SB
Gill has a very clear framework and is clear which she's dialing into to best serve you, she's super engaging, offers insight and draws insight from you and with you, absolutely no question about ethics, professionalism and effectiveness.
Supervision

Sian Ferguson
The thinking partner approach in particular helped me see my "stuckness" - as I was not shifting some of the initial presenting issues - space for processing was super helpful and then such provocative and shifting questioning! It was also a great blend of seriousness and lightness with a trusted relationship evolving. (Sian Ferguson)
Thinking

SK
My objective was to learn and reflect about my practice as a coach to continue my development. I learnt a lot about myself as a coach (and often also as a person) through our discussions, and became a better coach as a result.
Supervision

María Quevedo
Hugely supportive - Gill provided a space where I felt safe and comfortable to share my thoughts and feelings openly, no judgement ever there. Her challenges were tough, but because of the support I always experienced them as a learning opportunity and never as criticism.
Supervision

KM
From the onset of our relationship Gill set out how we would work together & how the sessions would go. At all times I felt comfortable to talk about my objectives and after felt a real buzz of self achievement.
Supervision

JT
I have recently concluded a coaching programme with Gillian which consisted of around 12 sessions in total, some remote and some face to face. For me the opportunity to work with a coach on developing my relationship management and leadership skills was welcomed. The relationship with Gillian was easy to establish. She strikes an appropriate balance between creating an informal ease and ensuring that the purpose and objectives of the sessions are progressed. As a woman in business, Gillian's ability to draw upon her own experience and put in to context the theories and tools that she shares with you helps you to apply that to your own circumstances and work environment. She has helped me reflect on my own behaviours and the perceptions I have of the relationships around me and how my lack of confidence might impact upon how I 'turn up' at work. At the end of programme it was recognised that I was more open to understanding different perspectives with a greater willingness to compromise and with a higher level of confidence to address difficult situations and recognise what is not acceptable behaviours of others.
Coaching

EM
Gillian has been so incredibly helpful (and flexible!) over the past 18 months as I have developed my career path. She has provided me with practical support to manage my well-being within the workplace, and also instilled me with more confidence to present my case and opinions with authority.
Coaching

MC
I met Gillian through the Coaching for NHS staff program that was launched at the beginning of COVID19 pandemic. I am consultant intensivist in a very busy intensive care department in central London. Gillian has been extremely flexible with my hospital agenda. The relationship with Gillian and the goals for our coaching sessions were very easy to establish. Thanks to Gillian's tools and experience, she has helped me to reflect on my career pathway, my perceptions and to name my future career goals in a clear and directed manner that truly resonates with my personality. I feel more empowered to make the right choices for me. It has also helped me identify both organisational and individual strengths and development opportunities around me. The hindsight has been key to embrace this period of professional challenges, uncertainty and personal growth.
Coaching

JT
I have just completed my course of coaching sessions with Gill and cannot thank her enough for the outcome of each. We approached different subjects each time and I came out of each feeling more confident and equipped to tackle what needed to be done. Next time I am struggling with similar things, Gill be the first person that I contact. (
Coaching

Emily McKerchar
I embarked on a coaching programme with Gillian to support me during a transition into a Leadership role. Gillian provided me with a ‘safe’ haven from which to explore the challenges of my new role and gave objective and insightful support which enabled me to ‘step up’ with confidence. As a direct result of my coaching programme I now realise my key strengths as a Leader and contributor to my business and have switched my mindset to focus on continually improving these strengths rather than hone in on my development areas. This realisation has been extremely liberating and has certainly impacted my performance in a positive way!
Coaching

Emily Kenward
"Exceeded expectations" is how I would describe our team session with Gill. Using the Gallup Clifton Strengths Finder, Gill helped us understand our unique qualities. Which has not only been affirming to us as individuals but extremely encouraging as a team. Thanks to Gill making us feel at ease from the offset, the session was engaging, fun, interactive and uplifting. Gill's willingness to support our small staff team was also much appreciated. We were fortunate to benefit from her wisdom and the team are still talking about the session now so it has had an ongoing positive impact!
Coaching

CG
Looking at myself was hard and something that does not come naturally. Gill was great at listening and making me think more about me.
Coaching

MT
She was very warm and professional and also quietly effective at getting you to think about things differently.
Coaching

RC
Gill clearly epitomises a perfect balance of empathy and professionalism that made a coaching conversation with Gill a very comfortable place to be. Her ability to ask the right questions, and to summarize effectively, enabled me to gain a much clearer understanding of my needs and goals. Her active listening skills were in clear abundance and another source of inspiration.
Coaching

CL
Having the time to raise subjects and think about them, along with the guidance to explore each one more than I would have done thinking about it alone, helped me come up with tactics, things to try, things to think about and realised why I might have been thinking in a certain way.
Coaching

GT
Gill enabled me to think through things in a way that I could work out what really mattered and what I wanted to do about it. She helped me to identify the issue, the goal and the actions to take, enabling me to see my way clear so that I could achieve those objectives.
Coaching

SB
It helped me move on from some historic issues and remove some of the "noise" to develop a clear visions and action plan.
Coaching

Maia Rapkin
Gill helped me set a frame and take tangible actions on moving my learning forward. It also helped me address certain behaviours that were holding me back.
Coaching

Vicki Jones
When I needed to be challenged, she asked me if that would be ok, which it always was, and she did it in a very clear and supportive way.
Coaching

Emma Ferrier
Gill asked the right questions at the right moments and knew when to step back and let me figure out the questions/answers as well. Having the insight to know when to step in and when to step back was invaluable in every conversation we had.
Coaching

David Urquhart
I worked with Gillian and was immediately impressed by her ability to quickly draw out the critical aspects of what you wanted to achieve. I was even more impressed at the range of her insight and the tools she brought to the table to help structure and bring focus on helping making it happen. It wasn't fluffy HR stuff, it was 'real world' and Gillian made it enjoyable, interesting and fun. With presence and focus, Gillian is a no nonsense operator, comfortable in c-suite corporate to working with individuals at all levels. I have worked with many excellent HR professionals over many years and thoroughly recommend Gillian as one of the best. I look forward to the next time we work together.
Property and Facilities Manager

Anna Leybina
Gillian delivered "Communicate with Confidence" workshop for Moscow Civil Service Executives. She quickly established rapport with the group and chose pretty engaging set of activities, despite the fact it was her first training for Russians and the presence of simultaneous translation. She exuded positive energy, confidence and undeniable professionalism. Plus, she had individual approach to each person, and was able to excellently monitor what was going on in few small groups at once. Majority of the participants demonstrated improvement in trained skills right during the training, and their feedback on Gillian's work was extremely positive. We definitely look forward to work with Gillian again on these and other training programmes.
Deputy Director of R&D Department at Moscow Metropolitan Governance University

David Deegan
I have worked both for and with Gillian since 2006. Whilst she has tremendous knowledge and experience within the field of leadership development, has led high-performing teams in a global context, has facilitated challenging development programmes with senior executives, the skill I always find most impressive is her ability to coach. Gillian coaches with warmth and empathy, yet she always challenges a person to draw the best out of themselves. I have observed Gillian coaching and have had the "pleasure" of being coached. I place the word "pleasure" in inverted commas because Gillian skill enables you to deal with very uncomfortable situations that, left to ones own insufficient devices, you would probably have walked away from. And been a poorer person for doing so. Through her supportive and probing style of coaching I have gained great insights into my existing abilities, and drawn the courage and confidence needed to push myself out of my comfort zone and gain new ones.
Principal Consultant at Mercer Leadership Development

David Hicks
Gillian and I worked together closely for a number of months during 2013 on a Leadership and Customer Culture Innovation programme for a global financial services organisation. During the programme, which involved working with the ExCo and supporting teams, Gillian intuitively knew what the client both wanted and needed, often in advance of them knowing themselves, and she was exceptional at articulating the complex in simple terms that helped the client make decisions quickly. This was vital as the programme was delivered to 129,000 employees.
Combining her talents of holistic problem solving and client management, Gillian led complex and detailed programme design and delivery phases, working closely with a large dispersed team. This work was often under significant pressure.
Always calm and collected and approaching challenges with an authoritative style, Gillian gave the client reassurance and the team the confidence to work at pace. Keeping the big picture in mind and always very effective at keeping the client focussed and on track, meant deadlines were always met without sacrificing quality.
Together with the above, Gillian was enjoyable to work with, considerate and mindful of people on both the consulting and client side meaning I would highly recommend Gillian for large programmes of work or as a coach and facilitator.
Founder, Border Crossing and The Pop-up Business School

ABOUT
ReFrames
Leadership development isn’t a set formula. It's about more than skills. It’s about mindset, presence, and creating environments where people can think well, lead well, and thrive. I partner with organisations to design tailored leadership pathways that are practical, reflective, and human — two of which have been recognised with Brandon Hall Group Gold Awards. Whether through coaching, facilitation, or insightful support, I help teams grow leaders who are both grounded and forward-looking.
CLIENTS
Experience
The impact of this work, whether through coaching, supervision, thinking partnership, or leadership development - is best understood through the reflections of those who’ve lived it. Here, clients share what it’s meant to pause, think deeply, and engage in purposeful development. Their words offer insight into what becomes possible when we create the space to reframe, refocus, and move forward with intention.